ESI Privacy Notice
Effective date September 28, 2023
Welcome!
Protecting individual's personal information is critical for our business! This privacy notice of Xsystems-ESI (doing business as ERP Services India) ("we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:
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Visit our website at https://www.erpservicesindia.com, or any website of ours that links to this privacy notice.
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Engage with us in other related ways, including any sales, marketing, personal contact, reference, events or similar.
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Our email address for ERP Services India (ESI) is owned and operable under the xsystems domain hosted with top domain and email service providers. We consume this email address for communications, promotions, newsletters and marketing.
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Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please minimize the use of our Services. If you still have any questions or comments please contact us at "How Can You Contact Us About This Notice".
Summary
This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.
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What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about the personal information you disclose to us.
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Do we process any sensitive personal information? We do not process sensitive personal information. We do not have provisions for users to log into our website using their own, system-generated credentials, third-party or social login keys.
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Do we process payments on our website? Currently, we do not accept payments through our website. Payment details and invoices are directly shared with our customer's finance team to process payments in INR or USD.
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Do we receive any information from third parties? We may receive any information from third parties. Until it is exclusively referred by partners, goodwill, family, vendors, mentors, lead generation, business meets, events, webinars, business groups and customers to reach you.
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How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.
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In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. Learn more about when and with whom we share your personal information.
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How do we keep your information safe? We have authorized user access to the web and MIS system for effective communications. Learn more about how we keep your information safe.
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What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.
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How do you exercise your rights? The easiest way to exercise your rights is by contacting us. We will consider and act upon any request in accordance with applicable data protection laws. The data subject request form will be implemented in due course and updated on our website and in this policy. Want to learn more about what we do with any information we collect? Review the privacy notice in full.
Table of Content
1. What information do we collect?
2. How do we process your information?
3. What legal bases do we rely on to process your information?
4. When and with whom do we share your personal information?
5. Do we use cookies and other tracking technologies?
6. How long do we keep your information?
7. How do we keep your information safe?
8. Do we collect information from minors?
9. What are your privacy rights?
10. Controls for Do-Not-Track features
11. Do we make updates to this notice?
1. What information do we collect?
Personal information you disclose to us using contact forms:
In short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services when you participate in activities on the Services, or otherwise when you contact us.
Personal Information provided by you. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
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full name
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mobile number (optional)
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email address
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job title (optional)
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organisation name
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country (optional)
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website (optional)
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company type
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Sensitive Information. We do not process sensitive information, or payments on our website. If noticed by any visitor, please write to us to protect customer information and our business interest. We do not engage in malpractices to sell or share information with third parties until exclusively approved by our clients under certain cases.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Information automatically collected:
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In Short: Some information - such as your Internet Protocol (IP) address and/or browser and device characteristics - is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services. This information is primarily needed to maintain the security and operation of our Services and for our internal analytics and reporting purposes.
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Like many businesses, we may also collect information through cookies and similar technologies.
The information we may collect includes:
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Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information [such as system activity, error reports (sometimes called "crash dumps"), and hardware settings].
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Device Data. We may collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
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Location Data. We may collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your location setting on your device. However, if you choose to opt-out, you may not be able to use certain aspects of the Services.
2. How do we process your information?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
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To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
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To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.
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To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
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To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see "WHAT ARE YOUR PRIVACY RIGHTS?" below.
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To deliver targeted advertising to you. We may process your information to develop and display personalized content and advertising tailored to your interests, location, and more.
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To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
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To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
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To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
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To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual's vital interest, such as to prevent harm.
3. What Legal Bases Do We Rely On To Process Your Information?
In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests.
We may rely on the following bases to process your personal information:
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Consent. We may process your information if you have permitted us (i.e. consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent.
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Performance of a Contract. We may process your personal information when we believe it is necessary to fulfil our contractual obligations to you, including providing our Services or at your request before entering into a contract with you.
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Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:
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​Send users information about special offers and discounts on our products and services.
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Develop and display personalized and relevant advertising content for our users.
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Analyze how our Services are used so we can improve them to engage and retain users.
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Support our marketing activities.
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Diagnose problems and/or prevent fraudulent activities.
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Understand how our users use our products and services so we can improve user experience.
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Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.
4. When And With Whom Do We Share Your Personal Information?
In Short: We may share information in specific situations described in this section and/or with the following third parties. We may need to share your personal information in the following situations:
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Business transfers. We may share or transfer your information in connection with or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
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Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honour this privacy notice. Affiliates may include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
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Technology partners: We may share certain information with our partners/consultants for efficient communication, project collaborations, software development activities or others. But not until the clients' approval.
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Internal team: The inquiry data is moved to our ERP/MIS system for funnelling, billing, regulatory compliance and reporting purposes. The system helps our internal team keep track of orders, receivables, project tasks, taxation and other accounting compliance.
5. Do We Use Cookies And Other Tracking Technologies?
In Short: We may use cookies and other tracking technologies to collect and store your information.
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We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information.
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Cookie categories used on this website:
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Essential: For the website to function correctly. These cookies enable core functionality such as security, verification of identity and network management. These cookies cannot be disabled.
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Functional: To enhance users' experience by remembering the preferences and settings on the website.
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Marketing: Track advertising effectiveness across websites to deliver more relevant marketing content and ads to suit your interest.
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Analytics: Help us to understand how visitors interact with our website, discover errors and improve performance.
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Specific information about how we use such technologies and how you can refuse certain cookies is set in our Cookie Notice.
6. How Long Do We Keep Your Information?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
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When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
7. How Do We Keep Your Information Safe?
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
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ESI website: Security layers implemented by the web service provider/processors and updated regularly.
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Internal ERP system: The qualified data for our business interest is moved to the ERP system for lead generation, analysis, and managing billing accounts and projects. The system is cloud-hosted on Ubuntu OS, with SSL protection and authenticated login. The system is updated regularly for new features and security releases by the OEM. Regular cloud backup measures are considered for any mishap. Additionally, user access is granted to control the business information visibility.
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Customer ERP system: We host systems for our customers based on their cloud provider choices and preferences. If the customer system is self-hosted or by a third party then Xsystem-ESI has zero liability to maintain the system until and unless the rights are exclusively transferred or a service is provided by us.
As we learn and upgrade our cloud infrastructure, stringent security measures will be implemented for our internal use and customers as well.
However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.
Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
8. Do We Collect Information From Minors?
In short: We do not knowingly solicit data from or market to children under 18 years of age. But we may support, guide, consult, and accelerate startups by minors who have an entrepreneurial spirit.
By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we may deactivate the account and take reasonable measures to promptly delete such data from our records, under certain circumstances and business interests. If you become aware of any data we may have collected from children under age 18, please contact us using "How Can You Contact Us About This Notice".
9. What Are Your Privacy Rights?
In short: You may have certain rights in the region that allow greater access to and control over your personal information. We only collect information necessary through our website form, landing pages, seminars etc. to provide relevant business services.
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Withdrawing your consent: If we are relying on your consent to process personal information, then you have a right to withdraw your consent by contacting us through the contact details provided in the section "How Can You Contact Us About This Notice".
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Opting out of marketing and promotional communications: Users have the choice to unsubscribe from our marketing emails and promotional communications at any time by clicking on the unsubscribe option we embedded along with our materials. You will be then removed from the mailing list. But we may still communicate with you for example - if we may have to send service-related messages, emails, and documents that are necessary for the administration and use of your account, to respond to service/support requests, and for other non-marketing purposes.
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Cookies and similar technologies: Web browsers may allow certain cookies by default. If you prefer, you have the choice to configure the browser services to remove or reject cookies. However, if you choose to do so, it could affect certain features or services of our Services.
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We will consider and act upon any request in accordance with applicable data protection law. If you still have any questions or comments, you may write to us with details shared in the section "How Can You Contact Us About This Notice". Learn more about information privacy law which might be useful based on the region.
10. Controls For Do-Not-Track Features
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in future versions of this privacy notice. We request users to enable the DNT feature on their browsers for safe surfing and restrict online browsing activities monitoring and collection.
11. Do We Make Updates To This Notice?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
12. How Can You Contact Us About This Notice?
If you have questions or comments about this notice, you may email us at unmesh At systems dot in or contact us by post at:
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Business name: Xsystems
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Operating under: ERP Services India
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Domain authority: Owned by Xsystems
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Contact: Unmesh Mohite
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Address: Shanti Niwas, Prabhadevi, Mumbai-Maharashtra-India-400025.
13. Jurisdiction
We respect the privacy policies of all individuals across territories. In addition to the foregoing, any dispute arising under the policy shall be governed by the laws of India.